In the world of online trading, many entanglements often happen beyond our control. We want to be perfectly trained and ready so that our investments are entirely safe. We also want to be informed about why all the problems that we can influence so that they do not happen in the future.
In this regard, one thing particularly intrigues us. What are the most common reasons nowadays why people look for chargebacks? Why is it crucial to understand the meaning of this term, and what is it that chargeback companies do?
Let’s first clarify the term “chargeback”, shall we?
Chargeback – explanation of the term
Chargeback, in simple terms, means a demand by a retailer or a credit-card provider to make good the loss on a disputed or scam transaction. In similar words, it’s a charge that is returned to a payment card after a customer has successfully discussed an item on their transactions report or account statement.
It can occur on debit cards, underlying bank accounts, or credit cards. In addition to that, chargebacks can also be granted to a cardholder for numerous different reasons. A chargeback is considered a refund since it returns specified funds taken from an account through a prior purchase.
For this reason, it’s known to be much different from the avoided charge that’s never wholly authorized for settlement purposes.
Reasons why chargebacks occur
Chargebacks represent a financial and operational issue for small-business owners. Therefore it’s crucial to know what you can do to prevent and dispute them.
Since now you are familiar with the meaning of the term “Chargeback”, it’s time to learn why chargebacks occur. We want to present you with the most common reasons for chargebacks:
- Legitimate fraud – In some cases, chargebacks serve their intended purpose. They provide customers with an easy and quick way to report scam transactions on their credit card statements.
- “Friendly fraud” – A specific customer can file a chargeback for numerous other reasons, even though a charge might not be technically fraudulent. These incidents are known as “friendly frauds” because they go against the founding principles behind chargebacks as a consumer protection mechanism.
Examples of friendly frauds
Here are some examples of friendly frauds:
- Delivery issue: In case there’s a problem with delivering an order
- Pricing issue: If a customer thinks he’s overcharged for his order, charged twice, or charged the wrong price, they might submit a chargeback with their credit card issuer.
- Avoiding the return process: It’s also possible that a customer decides to quit a procedure for purchase and, instead of that, file a chargeback to try and receive a refund for the transaction.
- Unhappy with service or a product: If a customer is dissatisfied with a service or a product received, he’ll naturally file a chargeback.
- Don’t recognize the transaction – Sometimes, a customer forgets he’s made a transaction and files a dispute.
As you can see from the attached, there are many reasons for chargebacks. The most important thing is to be aware that they exist, that they are possible. Therefore, if you do not like anything from the products and services you have previously paid for any reason, you can file for a chargeback.